Where Hospitality Meets Intelligent Voice

Modern Voice

For decades, hotel technology has focused on screens—PMS dashboards, booking engines, mobile apps, and kiosks. Meanwhile, one of the most critical guest touchpoints has remained largely unchanged: the phone call.

Voice is still where guests ask their most important questions. Availability. Rates. Modifications. Cancellations. Special requests. And yet, in most hotels, these calls are handled by busy front desk teams juggling in-person guests, operational demands, and constant interruptions.

At roverIQ™, we believe voice deserves the same level of innovation as every other part of hotel operations.

Voice Is the Last Untapped Channel

Reservation calls alone can take an average of eight minutes to complete. Multiply that across daily call volume and it becomes clear how much time, focus, and revenue are quietly being pulled away from on-property guest experience.

roverIQ™ was built to change this dynamic—not by removing hospitality, but by supporting it.

Ava, our AI voice agent, answers guest calls around the clock, calmly guiding conversations, checking availability, creating reservations, managing modifications, and handling cancellations with care. Every call is handled consistently, accurately, and without placing additional strain on hotel teams.

Built for Hospitality, Not Call Centers

Hospitality conversations aren’t transactional. Guests hesitate, ask follow-up questions, change dates, and expect to be understood without repetition.

Ava was designed specifically for these moments. She listens naturally, responds with intention, and adapts to real guest needs—because voice AI in hospitality must feel human to work at all.

Seamless by Design

Voice technology only adds value when it fits cleanly into existing operations.

That’s why roverIQ™ integrates seamlessly with StayNTouch®. Ava creates and manages reservations directly within the PMS, in real time.

No duplicate entry. No workarounds. No operational friction. To your team, the process feels invisible—exactly how good technology should.

A Smarter Way to Answer Every Call

The future of hotel operations isn’t fewer conversations—it’s better ones.

With roverIQ™, every call is answered, every guest is supported, and every team member can stay focused on delivering the in-person hospitality that technology should never replace.

This is modern voice, designed for modern hospitality.